Refunds & Returns

At Treats & Sweets, we take great pride in the quality and freshness of our cakes and desserts. Because our items are freshly baked and perishable, we have specific policies regarding refunds, returns, and order cancellations.

1. Cancellations

• Standard Orders: Cancellations or changes to standard cake orders must be made at least 12 hours before the scheduled delivery time.
• Customized Cakes: Custom orders are planned and designed in advance. Cancellations must be requested at least 24 hours before delivery. Orders cancelled after this timeframe will not be eligible for a refund.

2. Quality Claims & Returns

If you receive a product that is damaged during delivery or does not match the description/design you ordered, please contact us immediately on WhatsApp within 2 hours of delivery.

Please provide clear photographs of the product and its packaging. Due to hygiene regulations, we cannot accept physical returns of eaten or partially consumed baked goods.

3. Refund Processing

If your claim is verified and approved by our quality control manager, we will offer a choice of:

• A complete or partial replacement of the item delivered to your address.
• A store credit coupon code for your next purchase.
• A manual refund sent back to your original payment channel (Easypaisa/JazzCash/Bank account) within 24-48 hours.

4. Contact Us

If you have any questions regarding our return and refund procedures, please drop us a line at info@treatsandsweets.store or WhatsApp us directly.